Refund policy

Shipping
Orders are usually delivered within 5–7 business days, depending on your location. During sales events, promotions, and peak seasons, order volumes are higher than usual, so delivery may take up to 15 business days. We appreciate your patience and will do our best to get your order to you as soon as possible.

Changes to your order
Due to the high volume of orders during major sales, making changes to an order after it has been placed may be difficult. Please make sure to double-check all the items in your cart before checking out.

If you need to make any changes after placing your order, you may need to cancel it and place a new order with your preferred items.

Exchanges (damaged, defective, or wrong items)
Please inspect your order upon delivery. If an item is damaged, defective, or not what you ordered, contact us within 48 hours at orders@bless-eg.com or +20 11 1117 4581 with your order number and a photo of the item. We will exchange it at no extra cost and cover all shipping costs, with no need to place a new order.

Exchanges are only available for damaged, defective, or wrong items.

Cancelling an order

Before shipping: You can cancel online and receive a full refund.
After shipping, before delivery: You can cancel your order by contacting the shipping company or the courier. Your refund will be processed once the courier returns the item to us.
After delivery: Orders can no longer be cancelled, but you may request a return under our returns policy.

Returns
You have 14 days from the date you receive your order to request a return.

To be eligible for a return, your item must be sealed, unopened, and unused, in the same condition you received it, in its original packaging, with the receipt or proof of purchase. For hygiene and safety reasons, opened or used products cannot be returned.

To start a return, contact us at orders@bless-eg.com or call +20 11 1117 4581 with your order number. Items sent back without first requesting a return will not be accepted.

Return shipping costs
For damaged, defective, or wrong items, we cover all shipping costs. For other returns, you are responsible for the return shipping cost, which is non-refundable and will be deducted from your refund.

Non-returnable items

Opened or used products
Refunds
We’ll notify you once we’ve received and inspected your return, and let you know whether your refund is approved. If approved, your refund will be issued within 10 business days:

Online payments: refunded to your original payment method. Your bank may need additional time to process it.
Cash on delivery: refunded via [mobile wallet / bank transfer / InstaPay].

If more than 15 business days have passed since your refund was approved, please contact us at orders@bless-eg.com.